Membership Protocols

Introduction

The Africa Travel Connect Protocol is designed to promote excellence among our members, instilling trust and reliability for our customers. Africa Travel Connect commitment is not only to uphold legal standards but also to embrace ethical practices that enhance the reputation of our company and the tourism industry as a whole.

Membership Agreement

By applying for membership or renewing your membership with Africa Travel Connect, you pledge to adhere to the following principles on behalf of your company.

Key Principles

Compliance with Laws and Regulations

All Africa Travel Connect members and their staff must comply with all applicable laws and regulations in the regions where they operate, including consumer protection laws. We encourage our members to surpass legal requirements wherever feasible.

Support for Fellow Members

Members are encouraged to actively support and promote the interests of fellow Africa Travel Connect members within the tourism community.

Upholding the Reputation of Africa Travel Connect

Members must uphold and enhance the reputation of Africa Travel Connect and must avoid any actions that could bring disrepute to our organisation or its members.

Commitment to Excellent Customer Service

Members must provide exceptional customer service, ensuring prompt responses to inquiries, courteous interactions, clear invoicing, and high service standards throughout all aspects of their operations.

Ethical Relationships with Stakeholders

Africa Travel Connect members must maintain open and ethical relationships with suppliers and employees, fostering a knowledgeable and skilled workforce.

Adequate Insurance Coverage

Members should maintain appropriate public liability and professional liability insurance coverage, meeting or exceeding recommended minimum levels.

Commitment to Sustainable Tourism

Africa Travel Connect members are encouraged to adopt sustainable tourism practices.